Policies: Security, Shipping, Billing, Cancellation, Returns
Viva Living Homes uses the eWAY Payment Gateway for its online credit card transactions.
eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.
All online credit card transactions performed on this site using the eWAY gateway are secured payments.
Payments are fully automated with an immediate response.
Your complete credit card number cannot be viewed by Viva Living Homes or any outside party.
All transactions are performed under 128 Bit SSL Certificate.
All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
eWAY is an authorised third party processor for all the major Australian banks.
eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Viva Living Homes. For more information about eWAY and online credit card payments, please visit www.eWAY.com.au
Shipping, Delivery & Cancellations - By Products and Services provided
1. Physical Goods
After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via postage, or pickup within the agreed number of working days; however if goods are unavailable delivery will take a little longer.
Cancellation Policy – Should you not be satisfied with the the goods delivered, please advise us in writing within 14 days of receipt to receive a refund including reason for return/cancellation (less transaction, shipping and administration fees).
If you wish to query a delivery please contact us at Contact Us Page.
2. Online/Digital Goods & Event Bookings
After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your software/license/access code via email within before the course starts.
Cancellation Policy – Give us 7 days notice of wanting to cancel your online course registration before it starts in order to receive your fees back (less transaction and administration fees).
If you wish to query a delivery please contact us at Contact Us Page.
3. Advisory & Drawing Services Provided
After ordering the service that you want, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to provide the services you bought by the agreed number of working days; however if services take longer, we will communicate with you to ensure you are satisfied. If you wish to query a delivery, please contact us at Contact Us Page.
Cancellation Policy – Give us 7 days notice to cancel the service requested in order to receive your money back (less transaction and administration fees). Should the services have already begun works, you may be charged for the work completed to date.
4. Building Services Provided
Should you pay for building services online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to provide the services to you as outlined in our building contract that the parties have signed. We will do this by the agreed number of working days; however if services take longer, we will communicate with you to ensure you are satisfied. If you wish to query a delivery please contact us at Contact Us Page.
Cancellation Policy – Please refer to the signed building contract for the cancellation policy.
Viva Living Homes reserves the right to cancel any of their products, events, or services at any time.
Refunds and Returns
If for any reason, you are not completely satisfied with your purchase we will give you a money-back guarantee as outlined in the purchase details, from the time you receive the goods. Please email us at Contact Us Page within that time if you are not satisfied with your purchase so that we can resolve any problems.
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.
We recommend that you return the product via Registered post and that you pre-pay all postage. You assume any risk of lost, theft or damaged goods during transit &; therefore, advise you take out shipment registration of insurance with your postal carrier. Viva Living Homes will not be responsible for parcels lost or damaged in transit if you choose not to insure.
If you have questions or concerns regarding this statement, you should first contact our Business Manager at 1300 929 111.
Collection of Information
In order to use the Viva Living Homes website, we may require information from you in order to provide the best service possible.
All correspondence may also be collected and stored, particularly regarding sales, support and accounts, including Email.
Any information collected by Viva Living Homes is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.
Use of Collection Information
Any details collected from Viva Living Homes customers is required to provide you with our products and/or services, and a high level of customer service.
Correspondence is recorded to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information
(such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at Contact Us Page.
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at Contact Us Page.
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Viva Living Homes uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at Contact Us Page.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Viva Living Homes may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose.
Viva Living Homes does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on the Viva Living Homes site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.vivahomes.com.au.
Further Privacy Information
For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner’s web site. www.privacy.gov.au